Terms and Conditions

Short terms and conditions (AGBs) apply to the provision of hotel rooms, conference and banquet rooms as well as all other related services and deliveries of the "Parkhotel Altenburg". They also apply accordingly to other rooms, such as display cases, wall and other surfaces that the hotel provides. The general terms and conditions have been explicitly included in the accommodation contract. The guest accommodation contract (rental agreement) is concluded as soon as the room/function room is ordered or confirmed, or if confirmation is no longer possible due to time constraints, provided.

1. For room reservations, the following cancellation fees apply as a % of the agreed overnight price: No cost up to 42 days before arrival, 20% up to 30 days before arrival, 45% up to 14 days before arrival, 60% up to 4 days before arrival, 80% from 3 days before arrival. The percentage scale of cancellation refers to the entire contingent, provided the rooms could not be rented to others. The burden of proof for alternative renting lies with the client.
2. If the client is not simultaneously the organizer, they are liable to the hotel jointly and severally with the organizer.
3. Reservations of banquet and conference rooms become binding upon acceptance by the hotel. The client waives the sending of an explicit acceptance declaration. Offers are always non-binding. The provision of rooms, display cases, or surfaces establishes a rental relationship. Subleasing or further leasing of rooms and surfaces is only permitted with the express approval of the hotel.
4. In case of cancellation of event rooms with catering, provision costs are payable as a lump-sum lost profit, unless the client proves that no lost profit or not in the lump-sum amount occurred. The basis of calculation is the expected turnover, whereby the order confirmation is generally decisive. If no agreement has been made, the lump-sum turnover is calculated from the minimum menu price (EUR 13) plus the beverage lump sum (EUR 10) x number of ordered persons x number of meals. For conference meals, the beverage lump sum of EUR 10 applies. Based on this, the provision costs in % of the expected turnover are calculated as follows: No costs up to 40 days before the date, 10% up to 30 days before the date, 35% up to 14 days before the date, 66% up to 4 days before the date, 80% up to 3 days before the date.
5. Room changes remain reserved by the hotel as far as this is reasonable for the organizer considering the interests of the hotel.
6. The client must notify the hotel of the guaranteed number of participants at an event at the latest 48 hours before the date. Actual downward deviations generally cannot be considered anymore and are at the organizer's expense. Upward exceedances of the guaranteed participant number up to a maximum of 5% are accepted by the hotel, ensuring a smooth running of the event. Any further exceedance of the participant number requires prior coordination with the hotel. In case of exceedance, the actual number of participants will be invoiced.
7. From 1:00 a.m., a night surcharge of EUR 18 per active service staff member per started hour (after 15 minutes) is charged, with the organizer responsible for determining the number of service staff from 1:00 a.m. or later with the responsible person or updating it hourly. The costs of a desired reduction of the closing time are borne by the organizer, as well as any possible fees for music licenses. Banquet events must be completed by 3:00 a.m. Live music at events where the client has not booked the entire hotel must stop from 1:00 a.m. (including encore) and may only continue at room volume after prior consultation and approval by the hotel. We count on your kind understanding.
8. If the agreed start and end times of the event shift without prior written approval from the hotel, the hotel may charge for additional costs of service readiness, unless the hotel is responsible for the circumstance.
9. If a seminar is cancelled without the hotel being responsible for this cancellation, the following cancellation fees apply for the rented conference rooms independent of the cancellation fees for rooms and menus: No costs up to 42 days before arrival, 10% up to 30 days before arrival, 35% up to 14 days before arrival, 60% up to 4 days before arrival, 80% up to 3 days before arrival based on the valid room rents according to the "conference modules" brochure.
10. The client is liable for damage or loss of furnishings or inventory occurring during an event as if it were their own fault. The attachment of decorative material or other items is not permitted without the hotel's approval. Official requirements, such as fire protection regulations, must also be observed. The hotel accepts no liability for loss or damage of brought-in items. If these are insured, the organizer is responsible. Decorative material or other items (including those of the music band) brought by the organizer/client should be collected no later than 24 hours after the event ends.
11. Should disturbances and defects occur in technical or other equipment provided by the hotel, the hotel will immediately remedy the situation. Retention or reduction of payment cannot be derived from this. If the hotel procures technical or other equipment from third parties for the organizer, it acts on behalf and at the expense of the organizer. The organizer is responsible for the careful treatment and proper return of these items and exempts the hotel from all third-party claims arising from the provision of these items.
12. If an event threatens the smooth business operation, safety, or reputation of the hotel, as well as in cases of force majeure, withdrawal from the contract remains reserved by the hotel. Any claims for damages against the hotel are excluded in this case.
13. Invoices from the hotel are payable within 10 days of the invoice date without deduction. If no written objection is received from you within 20 days of receipt of the invoice, calculated from the invoice date plus 3 days, the invoice, especially the invoice amount, is considered accepted. If payment is not made, the invoice will be forwarded to a collection agency without further reminder. Offsetting by the client against any claims is not permitted, nor withholding payments due to such potential claims. Assignment of claims is excluded. Prices include the statutory VAT; any increase after contract conclusion is at the organizer's expense. If the period between contract conclusion and event exceeds 120 calendar days, the hotel reserves the right to adjust prices. Discounted services by the hotel do not accept credit card payments.
14. We are liable for valuables according to the legal provisions of § 701 et seq. BGB. For safekeeping of your valuables, a safe is available at reception for a small fee. On the day of arrival, your room is available from 4:00 p.m. Please vacate your room by 11:00 a.m. on departure day. Any outstanding departure must be reported no later than 9:30 a.m.
15. Dogs: We ask for your understanding that we will only accept a limited number of dogs in the house out of consideration for other guests. The animals must always be leashed in public areas; very large and noisy dogs are not welcome in the restaurant.
16. The organizer is basically not allowed to bring food and drinks to events. Exceptions require a written agreement; in these cases, a service fee or corkage fee will be charged.
17. If the client plans an event with political or religious character, a written approval of the hotel is required for the contract with the hotel to be effective. The mention of the hotel’s name in advertisements or other public publications generally requires the hotel’s approval.
18. For banquet events with menu/buffet, a deposit of 40% of the menu price x ordered number of persons must be received at least 8 days before the date.
19. Force majeure or other circumstances not attributable to the hotel that make the fulfillment of the contract impossible release the hotel from any liability.
20. The place of fulfillment is Altenburg for both parties. The place of jurisdiction is Altenburg. By signing the agreement or confirmation copy, the client accepts the terms and conditions.
21. Should any provision of these general terms and conditions be invalid, this will not affect the validity of the other provisions. Instead of the invalid provisions, a valid formulation that comes as close as possible to the intent shall apply. Deviating agreements or collateral agreements require written confirmation. All previous terms and conditions lose their validity hereby.